International Survey of Patients with Complex Care Needs
Health Affairs recently published results from a 2011
survey of patients with serious illnesses, serious injuries or
chronic diseases in eleven countries: Australia, Canada, France,
Germany, the Netherlands, New Zealand, Norway, Sweden,
Switzerland, the United Kingdom and the United States. The survey
focused on access, care coordination and management, patient
engagement, safety and the extent to which having a primary care
practice with attributes of a patient-centered medical home
influenced the patient’s care experience.
The authors note that “the countries share the challenge of how
to meet the needs of patients with complex conditions in often
fragmented care systems. Our study points to areas of shared
concern and opportunities to improve primary care, care
coordination, and communication.” Following are some of the
results (as percentage of respondents answering affirmatively).
Schoen C, Osborn R, Squires D, et al. New 2011 Survey Of Patients
With Complex Care Needs In Eleven Countries Finds That Care Is
Often Poorly Coordinated. Health Affairs (Project Hope).