Webinar – Family and Nurse Engagement on Rounds to Improve Safety: The Patient and Family Centered I-PASS Study

Full engagement of families as a part of the healthcare team can facilitate improvements in patient safety. Learn how an inter-professional research team developed and deployed a family-centered rounds intervention that emphasized structured communication, health literacy principles, and family and nurse engagement across 7 North American sites, resulting in a 38% reduction in harmful errors, increases in family and nurse engagement, and improvements in the family experience of care.


  • Describe at least three key components of the Patient and Family Centered I-PASS program.
  • Identify appropriate outcome measures for a rounds-based structured team communication intervention.
  • Discuss challenges associated with implementing changes to team communication in the complex hospital environment.

Recording and Slides

Click here for slides and here for recording.


Alisa Khan, MD, MPH

Pediatric Hospitalist and Health Services Researcher
Boston Children’s Hospital

Dr. Khan is a pediatric hospitalist and health services researcher at Boston Children’s Hospital. Her work focuses on engaging families in hospital communication and safety.

Jennifer Baird, PhD, RN, MPH

Director, Institute for Nursing and Inter-professional Research
Children’s Hospital Los Angeles

Dr. Baird is a nurse scientist and director of the Institute for Nursing and Inter-professional Research at Children’s Hospital Los Angeles. Her research focuses on the development of strategies to enhance the family-centeredness of the care environment and to promote the safe transfer of patients from the hospital to home during discharge.

Sharon Cray

Volunteer, Cystic Fibrosis Foundation

A graduate of the University of Notre Dame, Sharon left her business career when two of her children were diagnosed with Cystic Fibrosis. Since then, she has dedicated herself to furthering the cause of patient and family centered care. She has served as a parent partner to several research projects and hospital committees as well as being an active volunteer with the Cystic Fibrosis Foundation.


Click here to view the study paper on Patient and Family Centered I-Pass, which was published in the BMJ in December 2018.