Webinar – Care for the Caregiver: Peers Supporting Colleagues in Need

Adverse events including medical errors and care related stressful events can have significant traumatic impact on the caregivers involved. A growing number of hospitals and hospital systems have recognized the need to proactively support those caregivers impacted by stressful patient care related events. In this webinar, you will hear about the work at John Muir Health, which has developed a program that provides staff support through peer responders resulting in increased resiliency and trust.


  1. Explain the John Muir Health’s Care for the Caregiver Program
  2. Define the levels of support
  3. Explain the supporters, how they were selected, and how they are assigned
  4. Explain the types of events that initiate a response/activation
  5. Understand the impact on patient safety

Date and Time

Wednesday, February 19, 2020 from 10:00am-11:00am Pacific


Click here to register for this webinar.


Nick Mickas, MD

Medical Director, Clinical Operations
John Muir Health

Dr. Nick Mickas is the Medical Director, Clinical Operations, at John Muir Health, a system nationally recognized for outstanding quality and clinical excellent.  He is a physician who promotes patient safety, seeks to enhance the provision of efficient, effective, evidence based and patient centric care with a focus on reducing clinical variation in care.   He collaborates with the Vice President Clinical Affairs and partners actively with the EVP & President of Hospital Operations, SVP of Patient Care Services/CNO, and SVP of Hospital Operations and Support Services.  He also assists in supporting the medical staffs in the performance of delegated medical staff responsibilities including credentialing, peer review, utilization review, case management and HIM integrity.

Dr. Mickas began his career with John Muir Health as a practicing physician member specializing in Neonatal Intensive Care Unit at John Muir Medical Center, Walnut Creek, and also served as a former Chief of Staff for Walnut Creek Medical Center.

Deborah Austin, MPA

Manager, Patient Engagement
John Muir Health

Deborah Austin joined John Muir Health (JMH) in 2004 after nearly 16 years with Alameda County Medical Center (ACMC). At ACMC Deborah developed the Patient Affairs Program. Since joining JMH Deborah has enhanced the Patient Experience by enrolling the medical centers in the HCAHPS and HHCAHPS Patient Perception Programs, providing best practice techniques for improvement, and reviewing and adhering to State, Federal and Accreditation Standards. She currently manages the hospital based services Patient Engagement Program.

Deborah has successfully coordinated several licensing and accreditation surveys including the Joint Commission, Center for Medicare/Medicaid, and California Department of Public Health. Deborah has also participated in Magnet Certification surveys.

Deborah holds a Masters Degree in Public Administration from CSU Hayward and a Bachelor’s Degree in Psychology from UC Davis. She served on external committee’s such as the California Hospital Association (CHA) Certification and Licensing (CAL)-currently the Past Chair Elect and the California Patient Relations Association (Past President). She is also a member of Society for Healthcare Consumer Advocacy (SHCA), and Symposium for Leaders in Health Care Quality (SLHQ) and the American College of Healthcare Executives (ACHE), Cal Aggie Alumni Association Board and Committee member

Continuing Education Credit

One complimentary CE unit will be provided to dues-paying member hospitals of the Hospital Quality Institute, CHPSO Patient Safety Organization, the California Hospital Association or the regional hospital associations in CA.

HQI is an approved continuing education (CE) provider by the California Board of Registered Nursing and will provide CHPSO members an opportunity to earn CEs. Provider Number CEP16793 for 1.0 contact hour.

HQI does not currently offer ACPE approved Pharmacy CE, but the State of California will accept CE from courses which have been approved for continuing education by the Medical Board of California, the California Board of Podiatric Medicine, the California Board of Registered Nursing or the Dental Board of California towards their California continuing education requirement (Section 1732.2(b) of the California Code of Regulations). Pharmacists need to keep track of CE from these sources on their own as they are not submitted to NAPB.