Using TeamSTEPPS® Tools and Strategies to Activate a Culture of Diagnostic Safety by Improving Communication and Teamwork

TeamSTEPPS® is an evidence-based program built on a framework composed of four teachable, learnable skills—communication, leadership, situation monitoring, and mutual support. Under contract to the Agency for Healthcare Research and Quality (AHRQ) our team recruited subject matter experts, clinicians, researchers and patients to co-develop The TeamSTEPPS® for Diagnosis Improvement Course which applies the TeamSTEPPS® framework to the specific problem of diagnostic error.

TeamSTEPPS for Diagnosis Improvement aims to raise diagnostic safety awareness, introduce the concept of a broad multidisciplinary diagnostic team that includes non-clinicians and patients and their families, and provides assessment and training tools to support local efforts to reduce diagnostic harm. The course consists of seven PowerPoint® training modules customizable to the needs of the local team and course facilitator.

The course can be delivered virtually, in a classroom setting, or as self-paced learning modules. Supplemental resources for trainees include the Team Assessment Tool for Improving Diagnosis, a reality-based case study, a Reflective Practice Tool, and a Post course Knowledge Assessment.  All materials are free for download on the AHRQ website. This webinar will walk participants through materials with the goal of creating a climate that helps diverse, dispersed, dynamic diagnostic teams provide diagnoses that are accurate, timely, and fully communicated.


At the conclusion of this presentation, the participant will be able to

  • Describe how breakdowns in communication and teamwork can lead to diagnostic errors
  • Define leadership role on the diagnostic team and list behaviors and structures that could be employed to improve the diagnostic process
  • Demonstrate an understanding of how leaders can take actionable steps using existing resources to facilitate diagnostic safety
  • Explain how to implement the TeamSTEPPS® for Diagnosis Improvement Course to improve diagnostic safety


Click here to register. 

Date and Time

July 13, 2022 from 11:00am – 12:00pm Pacific


Bryan O. Buckley, DrPH, MPH

Medstar Health

Dr. Bryan O. Buckley is a health equity-focused and systems-oriented leader in health delivery system redesign, performance improvement, and change management. He has 10+ years of success applying various performance improvement, leadership, strategy, and change management methodologies in public health, academia, and healthcare delivery. Currently, Dr. Buckley is a Fellow with Medstar Health Institute for Quality and Safety (MIQS), where he leads and supports healthcare delivery research, education, and consulting related to community health, patient safety, and quality. An Assistant Professor at the Georgetown University School of Medicine, Dr. Buckley teaches in the Georgetown Executive Masters’ in Clinical Quality, Safety & Leadership. Dr. Buckley holds a Doctor of Public Health (DrPH) from Harvard T.H. Chan School of Public Health focused on management, strategy, leadership, and organizational change. In addition to his DrPH, he holds a Bachelor of Science degree (BS) in Microbiology from Michigan State University and a Master of Public Health (MPH) from Michigan State University’s College of Human Medicine.

He is certified in TeamSTEPPS, Change Management, Facilitative Leadership, and Coaching. Before his doctoral studies, Dr. Buckley worked at the MHA Keystone Center for Patient Safety and Quality, where he was responsible for the codesign and leadership of state-wide patient-safety and quality improvement. He is a TeamSTEPPS master trainer and helped with the design of this Diagnostic Safety curriculum. He is a Board Member of the American Heart Association of Greater Washington, DC, and Board Director of the American Heart Association of Greater Washington.

CE Notice

HQI is an approved continuing education (CE) provider by the California Board of Registered Nursing and will provide CHPSO members an opportunity to earn CEs. Provider Number CEP16793 for 1.0 contact hour.

Please contact CHPSO at info@chpso.org if you have any questions.