How Enloe Medical Center Increased Physician Engagement in their Quality Improvement Program
Patient Safety Awareness Week 2020

From 2006-2009, Enloe Medical Center was in crisis. With low physician engagement (44th percentile), poor patient experience (2nd percentile) and three Immediate Jeopardies, Enloe needed to right itself.

In 2009, the first annual Quality Summit was held. Designed to engage and empower, it established a culture of transparency and accountability. The results are shared online and in hospital corridors. The Quality Summit was validated in a peer-reviewed journal and by leading organizations.

From ten Quality Summits have come 37 organizational quality initiatives, 504 staff-created quality improvement poster projects, sustainable quality improvements across multiple specialties, high physician engagement (85th percentile), external agency quality recognition and Planetree Gold Certification.

The Quality Summit galvanized Enloe around quality and it can do the same for other organizations.


  1. Learn how to structure a year-long quality calendar culminating in the Quality Summit
  2. Name three strategies to engage physicians and staff around quality improvement
  3. Identify seven key lessons that impact the success of your Quality Summit

Date and Time

Tuesday, March 10, 2020 from 12:00pm-1:00pm Pacific


Click here to register for this webinar.


Marcia Nelson, MD, MMM, CPE, FAAFP, FAAPL

Chief Medical Officer
Enloe Medical Center

Dr. Nelson began practicing medicine in Chico and joined Enloe’s medical staff in 1989. She has served as Enloe’s chief medical officer since 2005, representing physicians in hospital operations and supporting physician leaders in providing quality care. She has led the Enloe Quality Summit since it launched in 2009. This annual event highlights quality initiatives throughout the medical center and sets new priorities.

Additional recognition for Dr. Nelson includes the California Hospital Association’s Ritz E. Heerman Memorial Award for outstanding contributions to the improvement of patient care in California (2011), Enloe’s first Spirit of Planetree Physician Champion Award (2008) and the Enloe Quality Award for her role on a pneumonia quality improvement team (1997). She was also named the Chico Chamber of Commerce Outstanding Woman in Healthcare (2004).

Continuing Education Credit

One complimentary CE unit will be provided to dues-paying member hospitals of the Hospital Quality Institute, CHPSO Patient Safety Organization, the California Hospital Association or the regional hospital associations in CA.

HQI is an approved continuing education (CE) provider by the California Board of Registered Nursing and will provide CHPSO members an opportunity to earn CEs. Provider Number CEP16793 for 1.0 contact hour.

HQI does not currently offer ACPE approved Pharmacy CE, but the State of California will accept CE from courses which have been approved for continuing education by the Medical Board of California, the California Board of Podiatric Medicine, the California Board of Registered Nursing or the Dental Board of California towards their California continuing education requirement (Section 1732.2(b) of the California Code of Regulations). Pharmacists need to keep track of CE from these sources on their own as they are not submitted to NAPB.