Hospitals Are Not Airplanes: Seeking Reliability in Healthcare Through HCRO
In healthcare, we work in an ever-changing environment that is
complex and very people-intensive. We have learned and
imported best practices from other high-reliability industries,
such as checklists used in aviation. These tools have helped move
us toward higher reliability, which for us means providing care
to every patient, in every site and setting, with each encounter,
the way we intend to do so.
HealthCare Reliability Organizing® (HCRO®)
is a distinctive approach to achieving reliability in healthcare.
It is rooted in the excellent work that has taken place in recent
years related to High Reliability Organizations (HRO). The
difference between HRO and HCRO® lies in
the collaboration and innovation required to
achieve optimal success in healthcare – not the emulation of
other industry approaches, which have thus far
produced varying results.
The HCRO® model includes transforming both individual
learners and healthcare organizations through a multi-step
process of continuous improvement. Rooted in the foundations of
socio-technical science and developed in collaboration with
world-leading reliability experts, HCRO® is
demonstrating that the path to sustainable healthcare reliability
can be achieved.
HCRO® is about transforming the culture of our
healthcare organizations. Join us to hear how your team can
transform the culture of your healthcare organization with the
goal of providing optimal care to the patients we serve.
Discuss the healthcare reliability organizing commitment,
journey, and sustainability
Discuss the differences and opportunities in contrasting the
aviation experience from the dynamic healthcare environment
Describe the science of organizational reliability
Identify the three phases of HCRO Engagement
Julie Morath, RN, MS, CPPS
President & Chief Executive Officer
Hospital Quality Institute
Co-Founder and Managing Partner
SG Collaborative Solutions, LLC
This event is approved for 1 CE credit. CEs are free of charge
for this event.
HQI is an approved continuing education (CE) provider by the
California Board of Registered Nursing and will provide CHA
or CHPSO members an opportunity to earn CEs. Provider Number
CEP16793 for 1.0 contact hour.
HQI does not currently offer ACPE approved Pharmacy CE, but
the State of California will accept CE from courses which have
been approved for continuing education by the Medical Board of
California, the California Board of Podiatric Medicine, the
California Board of Registered Nursing or the Dental Board of
California towards their California continuing education
requirement (Section 1732.2(b) of the California Code of
Regulations). Pharmacists need to keep track of CE from these
sources on their own as they are not submitted to NAPB.